Refund policy

Return & Refund Policy

1. Return Window
   Unused, unopened products may be returned within 30 days of delivery for a full refund.

2. Hygiene Policy
   For hygiene reasons, used or opened brushes are not eligible for return, unless they are defective.

3. Non-Returnable Items
   Items purchased on sale, gifts, or bazar items are non-refundable and non-exchangeable, except in cases of defects.

4. Damaged or Defective Items
   You must notify us within 30 days of delivery. Please provide your order number (photos are encouraged) to ensure a smooth return or exchange process.

5. How to Return
   Contact us on +961 71 235 538 to initiate a return.

6. Shipping Costs
   Return shipping costs are the customer’s responsibility, unless the item is defective or was sent incorrectly.

7. Refund Processing
   Once the returned item is inspected and approved, refunds are issued within 7 business days.

8. Exchanges
   We do not offer direct exchanges. Return the eligible item and place a new order.

For any questions, contact +961 71 235 538.